FAQs
Core service accounts
IU-centric content, curated experiences, discounts, and a number of core services help members stay connected to IU and one another. Alumni and active members are eligible to receive core services.
You can create all your accounts through Alumni and Member services.
Access alumni and member service accounts through My IU Alumni Resources.
Alumni email accounts
You can create your alumni email account through Alumni and Member services. You can then access your account at mail.alumni.iu.edu or through My IU Alumni Resources.
Alumni email addresses look a little different than student addresses. The domain is different: yourusername@alumni.iu.edu instead of yourusername@iu.edu. When you create your account, you may request the same username you had as a student. If you currently have an active IU email address, you can forward your IU email to your new alumni email account.
Alumni email is limited to 5GB storage.
Alumni email is hosted by Google Workspace for education use, which is restricted in some countries including China. To maintain your account, you are required to log in via the URL mail.google.com at least once each year. Find out if Google Workspace is restricted in your country.
Student email addresses can be forwarded to an alumni email address, but forwards expire after one year. All forwards in place before July 1, 2023 will expire on June 30, 2024.
Please contact the support team at advhelp@iu.edu or (812) 856-2746. Please include your name, username and at least one of the following for identity verification purposes: IU student ID number, degree received from IU, year of graduation, or current city.
Please contact the support team at advhelp@iu.edu or (812) 856-2746. Please include your name, username and at least one of the following for identity verification purposes: IU student ID number, degree received from IU, year of graduation, or current city.
Any questions regarding your IU student account should be directed to University IT Services (UITS) at ithelp@iu.edu or (812) 855-6789. An Alumni email account is a separate account from your IU student email account.
IU Alumni Association email accounts are only available to those who an existing relationship with IU (Donors, Current Students, Graduated Alumni, Parents, IU Staff/Faculty). Former students who did not graduate are unfortunately not eligible for an Alumni email account.
Have a question that is not covered here?
Please contact the support team at advhelp@iu.edu or (812) 856-2746.
Read the fine print
Alumni and Member IT Services are offered to IU alumni and IUAA Life Members, and they act as a means of engagement. Read more about how to use (and not use) services in the Alumni and Member IT Services policy.